Infrastructure Technician
Careers Explorer:
Set people up on Information Technology (IT) systems, provide support and solve problems to help organisations run smoothly.
Overview
As an Infrastructure Technician, you’ll provide support to internal and external customers, helping them to be productive when using technology to do their own jobs.
You’ll set people up on systems and provide support when they need it, rectify issues to maintain the organisation’s productivity.
Problem solving is key to this role, so you’ll develop the ability to apply structured techniques to common and non-routine problems, testing methodologies, and troubleshooting and analysing problems by selecting the appropriate digital tools.
Top 5 Tasks
- Work independently and as part of team
- Use written and verbal skills to deal with colleagues, customers and clients.
- You’ll use tools to problem solve and troubleshoot non routine problems.
- Set people up to effectively do their job
- Testing systems.
Salary
Roles in this field tend to be around £20,000 for those new to the job, with those at an experienced level earning up to £60,000.
Am I Suited?
- Excellent communicator
- Independent
- Logical thinker
- Technically-minded
- Team player
It’s predicted the entire digital universe is expected to reach 44 zettabytes by 2020. Don’t even begin to imagine how big that is!
Qualifications
There are no set requirements for this role, but employers will usually look favourably if you have completed a college course or an apprenticeship. Often you’ll need to have achieved GCSEs, especially in maths, IT and English.
You could do a degree in a relevant subject like:
- computer science
- information management systems
You may be able to take a job in IT or business and build up your experience and qualifications while working.
